Easy Rider Tenerife - FAQ's

What are the basic rental conditions when hiring a bike from Easy Rider Tenerife?

• Be at least 30 years old, and have a valid motorcycle drivers license without any limitation, we require experienced riders with a minimum of 2 years experience and currently riding.

What papers do I need to provide to rent a bike in the Canary Islands?

• Spanish: National ID card and an A class motorcycle drivers license.
• European Union Citizens: Passport and A class motorcycle drivers license.
• Rest of World: Passport and a valid motorcycle drivers license.

What types of licenses are valid in Spain to ride a motorcycle ?

• Under Spanish law a tourist with less than six months in Spain may drive with the license issued in their own country, provided the country is a party to the Vienna Convention on Road Traffic of 1968 (Most countries are).
• However, the license must clearly state in Spanish or English the ability to ride any type of motorcycle. Otherwise, an international license (International Driving Permit or IDP) is required. This will offer the translation you need in the event of being stopped or accident.

What payment methods do you accept?

• You can pay with Visa or Master debit or credit cards or cash. If you are using the online booking system you will be required to make a deposit payment using Paypal. This also allows you to use a card of your choice.

Can I cancel a booking?

• Once you have booked your bike through the online system, your deposit is not refundable. We will always negotiate with you where possible to change dates if needed, with in reason.

What if it rains?

• If the weather is extremely bad we will reschedule, but this is very rare in the Canary Islands. We do hold the right to reschedule if the weather is forecast to be extremely bad. We will of course negotiate a better time with you.

Can I pick up or drop off the bike in another location?

• We can arrange for the bikes to be delivered to you anywhere in Tenerife. We do not allow for the bikes to be left on any other island. Delivery and collection will carry an extra charge and will need to be pre arranged with the office.

Can you bring the bike to the airport or hotel?

• Yes we can be waiting at the airport for you or deliver to you accommodation. This will need to be pre arranged with the office and a charge will apply.

What happens if I drop off the bike later than scheduled?

• The contract includes a penalty clause of 60 € per hour for delaying the return of the bike. We are flexible applying this clause with prior authorization.

What happens if I have a puncture or a mechanical breakdown?

• In the case of any breakdown, we have road assistance coverage, and you have our full support so that your trip is not interrupted.

Do I need to bring my own helmet?

• We supply open face helmets only due to the current situation with covid 19. They have built in visors so you will not need to worry about goggles. We also offer gloves and fleece jackets if required. Apart from helmets we do prefer you to bring your own riding gear, as what we have is limited.

Is the fuel included in the rental price?

• When you pick up the bike your yank will be full and we expect it to be returned full. If you bring the bike back without a full tank we will charge you 25 Euros refueling fee.
When on guided tours, the fuel is included in the cost of the excursion.

What kind of insurance do the bikes have?

• We have two types of insurance:

• Third Party, Fire and Theft Cover – which covers you to ride the bike and be legal on the road with an excess liability of 1200 Euros. This means in the event of an accident you will be charged 1200 Euros with out question.
• Fully Comprehensive Cover – This cover offers you piece of mind and will cover you in the event of any types of accident. You will not need to pay for any damage done to any vehicle using this cover. It is advisable that you take this cover when hiring a bike from us.
• Security Deposit – A security deposit of 1200 Euros will be taken per bike when renting from us. This will cover the liability access in the event of an accident. And also if there is any damage to the bike due to neglect and not normal riding wear we will deduct it from this amount. This is taken from your card and then refunded when the bike is returned to us. Any discrepancies will be discussed and agreed. We have the right to charge you in the event of damage to our bikes.

What happens if I am not responsible?

• When you pick up the bike, we will do together an inspection of any present scratches. When you return the bike we will conduct another inspection together. Any new damage that has appeared during your rental will be considered your responsibility. However, if the damage is caused by a third party, you must complete with the third party a friendly accident report, and your deposit will be withheld until we have confirmation from the insurance company that the other driver accepts the responsibility for the accident.

Can another person drive the bike that I rent?

• No, they will not be covered as the rental agreement will be in your name.

Can someone else pick up my bike?

• No, since you must sign the contract.

Can someone else drop off my bike?

• No, as explained above, you are the only person able to ride the bike with legal cover.

If we are a group of friends renting multiple bikes, can we swap?

• No, your contract with us will not cover any other rider, unless they have a spate signed agreement with us.

Can I ride the motorcycle outside or off the public roads?

• No, under no circumstances are you allowed to circulate with the bike through the countryside, racing circuits, or any other private areas.